This Privacy Policy explains how B.T. Enterprises (Pty) Ltd (trading as BTE) ("BTE", "we", "us") collects, uses, shares and protects personal information when you use this website or contact us. It also serves as our privacy notice under the Protection of Personal Information Act 4 of 2013 ("POPIA").
1. Who is responsible for your information
BTE is the "responsible party" under POPIA, meaning we decide why and how your personal information is processed.
| Detail | Information |
|---|---|
| Responsible party | B.T. Enterprises (Pty) Ltd, trading as BTE |
| Registration number | [CLIENT CONFIRMATION REQUIRED: Company registration number] |
| Physical address | 22 Data Cres, Ormonde, Johannesburg South, 2091, South Africa |
| Registered address | [CLIENT CONFIRMATION REQUIRED: Registered address] |
| Telephone | 011 496 1900 |
| Information Officer | [CLIENT CONFIRMATION REQUIRED: Information Officer name] |
| Information Officer contact | [CLIENT CONFIRMATION REQUIRED: Information Officer email] / [CLIENT CONFIRMATION REQUIRED: Information Officer telephone] |
| Privacy enquiries | [CLIENT CONFIRMATION REQUIRED: Privacy contact email] |
2. Personal information we collect
We collect only what we need to respond to you and to run this website.
Information you give us
When you submit the enquiry form we collect:
- your name
- your company name
- your email address
- your telephone number
- the enquiry category you select
- the message you write
- a record that you acknowledged this Privacy Policy and, separately, whether you chose to receive marketing communications
Please do not include sensitive information (such as identity numbers, health information or financial account details) in your message. We do not need it to answer an enquiry.
Information collected automatically
Web servers normally record technical information about each request, such as IP address, date and time, pages requested and browser type. This is handled by our hosting provider ([CLIENT CONFIRMATION REQUIRED: Website hosting provider]) for security and reliability. This website does not currently use analytics or advertising tracking. See our Cookie Policy.
Children
This website is intended for businesses and is not directed at children. We do not knowingly collect personal information of children.
3. Why we use your information and our lawful grounds
POPIA allows us to process personal information only where a lawful ground applies (section 11). We rely on the following:
| Purpose | Lawful ground (POPIA s11) |
|---|---|
| Responding to your enquiry and preparing quotations | Steps taken at your request in connection with a contract (s11(1)(b)) and our legitimate interest in responding to business enquiries (s11(1)(f)) |
| Supplying products and services you request, and related support | Performance of a contract (s11(1)(b)) |
| Sending you marketing communications (only if you opt in) | Your consent (s11(1)(a) and s69) |
| Securing and administering this website | Our legitimate interest (s11(1)(f)) |
| Meeting legal, tax and regulatory obligations | Compliance with a legal obligation (s11(1)(c)) |
We will only use your information for the purpose for which it was collected, or for a purpose compatible with it, unless the law allows or you agree otherwise.
4. Direct marketing
We send marketing communications by electronic means only if you have given us your consent. The marketing consent box on our enquiry form is optional, is unticked by default, and is not required to submit an enquiry. If you tick it, you agree that BTE may contact you by email about its equipment, packaging and ingredient solutions, new products, events and related offers. You can withdraw consent at any time by using the unsubscribe option in a message or by contacting us, and doing so will not affect your enquiry. Marketing categories and frequency are subject to confirmation by BTE: [CLIENT CONFIRMATION REQUIRED: Confirm the marketing communications BTE intends to send].
5. Who we share information with
We do not sell personal information. We share it only where needed:
- with our own staff who need it to respond to you;
- with service providers (operators) that process information on our behalf, such as our website host ([CLIENT CONFIRMATION REQUIRED: Website hosting provider]) and our email delivery provider ([CLIENT CONFIRMATION REQUIRED: Email delivery provider]), under written terms requiring them to protect it;
- with equipment manufacturers or suppliers, only where your enquiry requires it and you have been told or have agreed;
- with professional advisers, regulators or authorities where the law requires or permits.
6. Transfers outside South Africa
Some service providers may store or process information outside South Africa. We will transfer personal information across borders only as POPIA permits (section 72), for example where the recipient is bound by law, binding rules or an agreement that provides an adequate level of protection, or where you consent.
7. How we protect your information
We take reasonable technical and organisational measures to protect personal information against loss, damage and unauthorised access (section 19). Measures include encrypted transmission (HTTPS), limiting access to those who need it and not storing enquiry details on this website itself. No system is completely secure. If a breach affecting your personal information occurs, we will notify the Information Regulator and affected data subjects as POPIA requires (section 22).
8. How long we keep your information
We keep personal information only for as long as necessary for the purpose it was collected, unless the law requires or permits longer. Enquiry information is kept for [CLIENT CONFIRMATION REQUIRED: Retention period for enquiries]; if a customer relationship follows, it is kept for the duration of that relationship and any legally required period. Marketing details are kept until you withdraw consent. When no longer needed, information is deleted or de-identified.
9. Your rights
Under POPIA you have the right to:
- ask whether we hold personal information about you and request access to it (section 23);
- ask us to correct or delete personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained (section 24);
- object to the processing of your personal information on reasonable grounds (section 11(3));
- withdraw consent at any time, where processing is based on consent;
- object to direct marketing and not receive unsolicited electronic communications (section 69);
- not be subject to a decision based solely on automated processing that has legal or other substantial effects (section 71). We do not make such decisions;
- lodge a complaint with the Information Regulator (section 74) and, where applicable, institute civil proceedings.
10. How to make a request or objection
To access, correct or delete your information, or to object to processing, contact our Information Officer using the details above. We may need to verify your identity before acting on a request. We aim to respond within a reasonable time, and a prescribed fee may apply to access requests as provided by law. Requests to access records of the company in general are dealt with under our PAIA Manual.
11. Complaints
If you are unhappy with how we handle your personal information, please contact our Information Officer first so that we can try to resolve it. You also have the right to complain to the Information Regulator (South Africa). Current contact details and complaint forms are published at inforegulator.org.za.
12. Third-party websites
This website links to the websites of equipment manufacturers and other third parties. We are not responsible for their privacy practices. Please read their policies.
13. Cookies
See our Cookie Policy for the storage technologies this website uses.
14. Changes to this policy
We may update this policy. The current version is always published on this page, and the effective date is shown below. Effective date: [CLIENT CONFIRMATION REQUIRED: Effective date].